Responsible Gaming

Responsible gaming at Ice Casino on ice-ca.com is based on the principle that gambling must remain a form of entertainment, never a way to solve financial or personal problems. Our goal is to provide clear information and practical tools so that you can make conscious, informed decisions about how, when, and how much you play. We encourage you to treat every wager as the cost of entertainment, not as an investment or source of income.

As part of the Ice Casino group operated by Brivio Limited and Invicta Networks N.V., we are committed to supporting safer play for all customers in Canada, within the constraints of our Curaçao licence and applicable Canadian laws. If you feel that your gambling may be getting out of control, or you simply wish to set stricter personal boundaries, our support team and responsible gaming tools are available to help you at any time.

Risk Awareness

Gambling involves financial and psychological risks. While games at Ice Casino are designed for entertainment, they can lead to harm if used excessively or without limits. Understanding early warning signs helps you act before problems escalate.

Possible signs of problematic gambling

• Increasing time and money spent: You play more frequently, for longer sessions, or with larger stakes than you originally planned.
• Thinking about gambling constantly: You often think about the casino when you are at work, studying, or with family, or you plan your next session instead of focusing on other tasks.
• Chasing losses: You try to win back money you have lost by continuing to play, raising stakes, or depositing again even when you cannot afford it.
• Ignoring responsibilities: Gambling starts to interfere with work, study, household duties, or caring for children or other family members.
• Financial pressure: You borrow money, use credit cards, delay bills, or sell belongings to fund gambling or cover gambling-related debts.
• Hiding behavior: You feel ashamed, lie, or hide the extent of your gambling or your losses from family, friends, or colleagues.
• Emotional distress: You feel anxiety, guilt, irritation, or depression related to gambling, but continue to play to escape these feelings.
• Repeated unsuccessful attempts to stop: You try to reduce or quit gambling, but quickly return to the same level or higher.

Self-assessment: quick check of your gambling behavior

The following statements are intended to help you reflect on your habits. Answer "Yes" or "No" honestly for each item:

• In the last 12 months, I have spent more money on gambling than I could comfortably afford.
• I have tried to win back money I previously lost by gambling more ("chasing losses").
• I have felt the need to increase my bet size to achieve the same level of excitement.
• I have hidden or minimized my gambling activity or losses from people close to me.
• My gambling has caused conflicts at home, at work, or in my studies.
• I have borrowed money or used credit specifically to fund gambling.
• I have felt guilt, anxiety, or depression after gambling, but continued to play.
• I have tried to cut down or stop gambling and found it difficult or impossible.

If you answered "Yes" to one or more of these statements, we strongly recommend that you:

• Use the limits and self-exclusion tools available in your account at Ice Casino.
• Contact our support team at [email protected] and mention "responsible gaming" in the subject line.
• Reach out to one of the professional services listed in the Support Resources section below.

Disclaimer: This self-assessment is not a medical diagnosis or a substitute for professional evaluation. Only qualified health professionals can diagnose a gambling disorder.

Limits & Tools

To support safer play for customers in Canada, Ice Casino provides configurable account-based tools on ice-ca.com. These tools allow you to define strict boundaries for deposits and time spent, and to schedule breaks from gambling.

Deposit limits (daily, weekly, monthly)

You can set financial limits to control the amount you deposit within specific periods. These limits are personal, confidential, and can usually be lowered with immediate effect. Any request to increase or remove limits may be subject to a cooling-off period for your protection.

1. Access your account: Log in to your player account on ice-ca.com and go to the "My Account" or "Profile" section.
2. Open the responsible gaming area: Select "Responsible Gaming", "Limits", or a similar menu item visible in your account dashboard.
3. Choose type of limit: You will generally see separate fields for:
   • Daily deposit limit (e.g., maximum CAD 50 per 24 hours)
   • Weekly deposit limit (e.g., maximum CAD 150 per 7 days)
   • Monthly deposit limit (e.g., maximum CAD 500 per 30 days)
4. Enter your amounts: Carefully enter amounts that you can afford to lose entirely without affecting essential expenses (housing, food, utilities, healthcare, education). Confirm the currency (CAD) where applicable.
5. Confirm and save: Click "Save", "Apply", or "Confirm". The system will confirm that your new limits are active.

Important protective clause: If you lower your deposit limits, the change will, as a rule, take effect immediately or as soon as technically possible. If you request to raise or remove a limit, Ice Casino may apply a delay (cooling-off period) before the new higher limit is implemented. During this period, your previous lower limit will remain in place. This measure is intended to mitigate impulsive decisions and support responsible gambling behavior.

Time management: session timers and time reminders

Time limits help you maintain awareness of how long you have been playing and avoid excessively long sessions.

• Session timer: Within the "Responsible Gaming" or "Settings" section, you may activate a session reminder (for example, every 30, 60, or 120 minutes). When the selected time is reached, a pop-up will appear showing how long you have been logged in and may prompt you to log out or continue.
• Daily playing time cap (where available): Some versions of the platform allow you to specify a maximum daily playing time, after which you will be logged out automatically or prevented from re-entering games until the next day.

Best practice: We recommend setting realistic session reminders (e.g., every 60 minutes) and always taking a short break when prompted, regardless of whether you are winning or losing.

Short breaks: "Time-Out" (24 - 72 hours)

If you feel tired, stressed, or emotionally affected by your gambling, a short break - also called a "Time-Out" or "Cooling-Off" - can be an effective tool.

1. Navigate to Time-Out: After logging in, go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break".
2. Select duration: Choose a predefined period, typically:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your choice: Read the explanation of the consequences (temporary suspension of access to games and deposits) and click "Confirm" or "Activate Time-Out".
4. During the Time-Out: You will not be able to place bets or make deposits. In most cases, you may still access account information and request withdrawals, but not use gambling services.

If you cannot find the Time-Out function or wish to request a customized short break, contact customer support via live chat on the site or email [email protected], clearly stating that you want a responsible gaming Time-Out and specifying the desired period.

Self-Exclusion

Self-exclusion is a stronger measure than a Time-Out. It is intended to help customers who experience or risk experiencing gambling harms by blocking access to gambling services for a longer period. At Ice Casino, you can request temporary self-exclusion or, where available, permanent exclusion.

How to request self-exclusion (step by step)

1. Log in (if possible): Access your account at ice-ca.com. If you cannot log in, proceed directly to step 4 and contact support.
2. Open the Self-Exclusion section: Go to "My Account" > "Responsible Gaming" and select "Self-Exclusion" or "Account Closure/Suspension".
3. Choose the exclusion period: Typical options may include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent) self-exclusion
4. Review consequences: Carefully read the information explaining that self-exclusion is binding and cannot be easily reversed before expiry.
5. Confirm your decision: Tick the relevant acknowledgment boxes (e.g., "I understand that I will not be able to access my account during the self-exclusion period") and click "Confirm" or "Submit".
6. Receive confirmation: You should receive an on-screen confirmation and, in most cases, an email to your registered address confirming that self-exclusion has been applied and indicating the selected period.
7. If you cannot access your account: Send an email from your registered address to [email protected] with the subject "Self-Exclusion Request" and state:
   • Your full name and date of birth
   • Your registered email address and username
   • The requested self-exclusion period (minimum 6 months up to lifetime)

Consequences of self-exclusion

• Account access: During the self-exclusion period, you will not be able to log in to your account or use gambling services on Ice Casino. Any attempts to create new accounts with the same or similar details are strictly prohibited and may result in closure of such accounts.
• Deposits and participation: You will not be allowed to make deposits or participate in any games, promotions, bonuses, or loyalty programs.
• Withdrawals: Subject to identity verification and applicable terms and conditions, you may request withdrawal of any remaining withdrawable balance by contacting [email protected]. However, bonus funds or promotional credits may be forfeited in accordance with the bonus terms and conditions available at https://icecasino.com/en-ca/bonus-terms.
• Marketing communications: We will take reasonable steps to stop sending you marketing emails or SMS related to gambling products from Ice Casino for the duration of your self-exclusion. Some messages already in processing queues may still be received for a short time after self-exclusion is applied.
• Early reactivation: As a protective measure, self-exclusion is generally irreversible until the selected period has expired. Requests for early reactivation will normally be declined.

Contact for self-exclusion support: For any questions or to request self-exclusion, please contact:

• Email: [email protected] (customer support / responsible gaming)
• Internal complaints: [email protected] (if you wish to raise concerns about how a self-exclusion request was handled)

Important legal notice: While Ice Casino will take reasonable and good-faith steps to enforce your self-exclusion on ice-ca.com, you remain responsible for not attempting to bypass these measures (for example, by opening new accounts under different details or from different jurisdictions). Given our status as an offshore operator licensed in Curaçao, we cannot enroll you in provincial or national exclusion registers in Canada; you should also consider registering with any available local or provincial self-exclusion schemes where you reside.

Support Resources

Professional and community support can be essential in dealing with gambling-related issues. The services listed below are independent from Ice Casino. They provide confidential information, counseling, and assistance for people in Canada who are affected by problem gambling.

Local support in Canada

• Canada-wide crisis support (general mental health):
  • 988 Suicide Crisis Helpline - Call or text 9-8-8. Available 24/7 across Canada in English and French. While not specific to gambling, this service can support you in moments of acute emotional distress, including gambling-related crisis.
• Problem gambling helplines by province/territory (examples):
  • Ontario - ConnexOntario: 1-866-531-2600, live chat at www.connexontario.ca, 24/7, English and French, information and referral for gambling, drugs, alcohol, and mental health.
  • British Columbia - Gambling Support BC: 1-888-795-6111, 24/7, English and other languages on request, online support at www.gamblingsupportbc.ca.
  • Alberta - Alberta Health Services Addiction Helpline: 1-866-332-2322, 24/7, English, information and referral for gambling and other addictions.
  • Québec - Gambling assistance (Info-Social 811): dial 811 in Québec, press the option for Info-Social to speak to a professional in French or English; they can direct you to local gambling services.

Note: Helpline numbers and services may change. You are encouraged to consult your provincial or territorial health authority's website for the most up-to-date gambling help resources in your area.

International support organizations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

National and regional self-exclusion schemes (outside Canada)

Because Ice Casino operates offshore and is licensed in Curaçao, it is not directly linked to government self-exclusion registries in other countries. However, awareness of these schemes may be useful if you travel, relocate, or use other gambling providers subject to those regulations:

• United Kingdom - GAMSTOP: A free, national online self-exclusion scheme for UK-licensed online gambling operators. Website: www.gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): National register allowing individuals to ban themselves from licensed gambling in Spain. Information available via the Spanish Directorate General for the Regulation of Gambling.
• Other EU countries: Many European states (e.g., Sweden, Denmark, Belgium) maintain national self-exclusion registers connected to locally licensed operators. Check the website of the relevant gambling authority if you reside or play there.

These schemes will not automatically apply to your account at Ice Casino on ice-ca.com, but can be an additional safeguard if you also access operators regulated in those jurisdictions.

Blocking software and apps

Blocking tools can help limit your access to gambling websites and apps on your devices, including offshore sites like Ice Casino. They are managed independently of our platform.

• Gamban: A subscription-based blocking software that attempts to block access to most online gambling websites and apps. Website: www.gamban.com.
• BetBlocker: A free blocking application that allows you to restrict access to gambling sites for a chosen period. Website: www.betblocker.org.
• Device-level and router-level blocks: You can additionally use parental control tools, DNS filters, or router settings to restrict access to gambling content.

Support for families and affected others

Family members and close contacts of someone with gambling problems may also need specialist support. Many of the helplines and organizations listed above offer dedicated services for relatives. See also the "Help for Family" section below for more detail.

Confidentiality and professional help: All independent helplines, therapy providers, and support groups listed are intended to provide confidential, non-judgmental assistance. Most do not share your information with Ice Casino, Brivio Limited, or Invicta Networks N.V. Your communication with them is separate from your relationship with us and is governed by their own privacy and data protection policies.

Help for Family

Problem gambling can affect not only the individual but also their partner, children, relatives, and friends. If someone close to you may be experiencing gambling-related harm, you are encouraged to seek help and to approach the topic carefully and respectfully.

How to talk to a person who may have a gambling problem

• Choose an appropriate time and place: Speak when both of you are calm, not immediately after a conflict or gambling session. Select a private, safe environment.
• Use "I" statements: Focus on how their behavior affects you and the family ("I feel worried when...") rather than accusations ("You always...").
• Avoid confrontation and shame: Criticism, threats, or humiliation may increase denial or lead to further gambling as an escape.
• Encourage, do not force: Suggest professional help and self-exclusion tools, but understand that change usually requires the person's own commitment.
• Protect your own boundaries: Make clear which financial or personal boundaries you must maintain (e.g., not covering gambling debts, keeping family finances separate).

Support resources for families and friends

• Gambling Therapy - Family & Friends: Online forums and support services for people affected by another person's gambling. Website: www.gamblingtherapy.org.
• Gam-Anon: A fellowship for family and friends of compulsive gamblers, offering meetings and resources. Website: www.gam-anon.org.
• Provincial resources in Canada: Many provincial gambling helplines (e.g., ConnexOntario, Gambling Support BC) provide dedicated counseling or groups for affected others. Contact the relevant helpline in your province to ask about family services.
• Online forums and chats: Several moderated online communities offer anonymous support for relatives dealing with gambling issues. When searching, prioritize services associated with recognized mental health or addiction organizations.

Recommended next steps for families

• Consult a mental health professional: A psychologist, psychotherapist, or counselor with experience in addiction can help you understand gambling disorder and develop a plan for support and self-protection.
• Use helplines for guidance: Call a provincial helpline (e.g., ConnexOntario at 1-866-531-2600) not only for the gambler, but also for information on how you, as a family member, can obtain help.
• Encourage practical steps: Suggest that the gambler set strict limits, apply self-exclusion, or attend treatment. Offer to accompany them to appointments if appropriate.
• Secure finances where possible: Consider separating bank accounts, limiting shared credit, and monitoring household budgets to reduce the impact of gambling losses on essential needs.

Important disclaimer: Ice Casino cannot provide medical, psychological, or legal advice. The information above is general and should not replace consultation with qualified professionals. In emergencies or if you fear for your safety or that of others, contact local emergency services immediately.

Operator's Commitment

Ice Casino, operated for Canadian customers through Ice Casino on ice-ca.com, is committed to promoting safer gambling practices in line with industry standards, the requirements of our Curaçao licence (Antillephone N.V. licence number 8048/JAZ2012-009, valid to 2026-12-31), and applicable laws. Our internal procedures are designed to identify and mitigate potential risks as far as is reasonably possible within our technical and legal framework.

Internal risk-check procedures

• Behavioral analysis: Our systems may monitor account activity patterns, including frequency and volume of deposits, bet sizes, session lengths, and changes in behavior (for example, a sudden increase in deposits or continuous play over extended periods). Such patterns may be used to flag accounts for potential responsible gaming concerns.
• Automated warnings and information: In case of unusual or high-risk patterns, the platform may display on-screen messages reminding you of available limits, self-exclusion options, and the importance of playing responsibly.
• Manual review: In certain circumstances, our responsible gaming or risk teams may manually review account behavior and determine whether additional measures or communications are appropriate.
• Age and identity verification: As part of our regulatory obligations and commitment to preventing underage gambling, we may conduct identity checks. If we cannot verify that a player is at least 18 years old, access to the account may be restricted or closed.

When support may contact you

Subject to applicable privacy and data protection laws, and in alignment with our Privacy Policy (https://icecasino.com/en-ca/privacy-policy), our support or responsible gaming team may initiate contact with you in the following situations:

• High-risk behavior identified: If we observe repeated patterns such as very frequent deposits, extended sessions without breaks, or other behaviors that may indicate potential harm, we may contact you by email, live chat, SMS, or phone (if available) to:
  • Inform you about responsible gaming tools (limits, Time-Out, self-exclusion).
  • Encourage you to review your gambling behavior.
  • Suggest contacting professional support resources.
• Self-exclusion or limit requests: If you request self-exclusion, account closure due to gambling problems, or substantial lowering of limits, we may contact you to confirm your intentions and provide additional information about available support.
• Regulatory or legal obligations: Where required by applicable regulations, we may contact you to obtain updated information, verify your age or identity, or inform you of significant changes to our responsible gaming policies.

Data protection and confidentiality: All monitoring and risk checks are conducted in accordance with our privacy and data protection obligations as set out in our Privacy Policy. Information collected for responsible gaming purposes may be processed by Brivio Limited and Invicta Networks N.V. and, where necessary, shared with regulators or dispute resolution bodies (such as Antillephone N.V. or its designated ADR, accessible via https://validator.antillephone.com) if required by law or licence conditions.

Limitation of responsibility: While we implement reasonable measures to detect and respond to risky behavior, no system is infallible. You remain primarily responsible for your own gambling decisions and for using the tools provided. Our monitoring does not constitute therapeutic, medical, or financial advice.

Updates

The responsible gaming framework at Ice Casino is periodically reviewed to reflect changes in legal requirements, regulator and industry guidelines, and best practices for player protection. Policies may also be updated in response to technical developments, platform changes, or operational improvements by Brivio Limited and Invicta Networks N.V.

How you will be informed of changes

• Website updates: The latest version of this responsible gaming page will always be available on ice-ca.com. Material changes may be highlighted via banners, notifications, or pop-ups when you log in.
• Email notifications: Where required by law or considered appropriate, we may notify you of significant changes by email to the address registered on your account. It is your responsibility to keep your contact details up to date.
• Terms and policies: Changes related to responsible gaming may also be reflected in our Terms and Conditions, Bonus Terms, and Privacy Policy, available at:
  • https://icecasino.com/en-ca/terms-and-conditions
  • https://icecasino.com/en-ca/bonus-terms
  • https://icecasino.com/en-ca/privacy-policy

Interpretation and jurisdiction notice: Ice Casino is operated as an offshore online gambling service under a Curaçao licence. Canadian players should be aware that, while we aim to respect relevant Canadian consumer protection principles, our primary regulatory oversight is exercised by Antillephone N.V. under the laws of Curaçao, and not by Canadian provincial regulators such as AGCO or iGaming Ontario. In case of conflict between versions of this page in different languages, the English version will generally prevail.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming measures at Ice Casino, wish to request support, or would like to provide feedback on how we can improve our safeguards, you can contact us using the details below.

Responsible Gaming Department contacts

• Email (primary support): [email protected] - for:
  • Setting or adjusting limits, Time-Outs, or self-exclusions
  • Questions about responsible gaming tools
  • General support related to account control and safe play
• Email (complaints and dispute resolution): [email protected] - for:
  • Concerns regarding how responsible gaming or self-exclusion requests were handled
  • Escalation of unresolved responsible gaming issues
• Regulatory/ADR contact (Antillephone N.V. related): [email protected] - for disputes that could not be resolved internally and which are related to our Curaçao licence (subject to the procedures described at https://validator.antillephone.com).

Telephone numbers are not currently specified for the responsible gaming department. You may instead use our 24/7 live chat function available on the official site https://ice-ca.com for immediate assistance.

Feedback and self-control request form

You can submit responsible gaming-related requests and feedback through the contact channels below:

• Live chat form: Accessible on ice-ca.com (usually via the chat icon on the bottom of the page). You may:
  • Request activation or modification of limits, Time-Outs, or self-exclusions
  • Ask for information about your recent gambling activity (e.g., deposits in a defined period)
  • Request guidance on using available tools for self-control
• Email form (self-control request): When writing to [email protected], you may include:
  • A clear subject line (e.g., "Responsible Gaming - Self-Exclusion Request", "Responsible Gaming - Deposit Limit Change")
  • Your full name, username, and date of birth for identity verification
  • A description of the measures you wish to apply (type and duration of limit or exclusion)
  • Any concerns about your gambling behavior you want us to consider in our review

We will process responsible gaming-related requests as a priority and aim to respond as quickly as reasonably possible. However, in all cases, you should immediately stop gambling if you believe you may be losing control, independently of our response time.

Reminder: This page does not constitute legal, financial, or medical advice. It describes the responsible gaming tools and commitments of Ice Casino on ice-ca.com as of the date indicated above and is subject to change in accordance with our terms and regulatory obligations.